Shipping Policy

At Pawtempo, we aim to process and deliver your order as efficiently as possible. Please review the shipping information below before placing your order.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed. Processing times do not include weekends or public holidays.

During promotional periods, holidays, or high-order-volume periods, processing times may be slightly extended.

Shipping Destinations

We currently ship to customers in the United States, Canada, Australia, and Europe.

Shipping availability may vary depending on destination and carrier coverage.

Shipping Method & Estimated Delivery Time

These delivery times are estimates only and are not guaranteed. Actual transit times may vary depending on the shipping origin, destination, customs clearance, local carrier handling, weather conditions, remote delivery areas, and peak shipping periods.

Shipping Fees

We offer free standard shipping on U.S. orders over $120 and free standard shipping on international orders over $200.

For orders below the applicable free shipping threshold, shipping fees will be calculated and displayed at checkout before payment is completed.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow 24–48 hours for tracking updates to appear after the tracking number is issued.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, and other related charges may apply depending on the destination country or region.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Delivery Delays

Although we work with reliable shipping partners, delays may occasionally occur due to customs inspections, carrier disruptions, weather events, address issues, or other circumstances beyond our control.

We appreciate your patience and understanding in such cases.

Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate shipping information at checkout.

If an order is delayed, returned, or undeliverable due to an incorrect or incomplete address, additional shipping charges may apply.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us as soon as possible at info@pawtempo.com or +1 (417) 971-9097. We will review the issue and do our best to assist you.

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