Privacy Policy

This Privacy Policy describes how Pawtempo (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit pawtempo.com, place an order, contact us, or otherwise interact with our website and services.

By using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.

Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

• Contact information, such as your name, email address, phone number, billing address, and shipping address.
• Order and transaction information, such as purchased items, payment status, returns, exchanges, and order history.
• Account information, such as login details, saved preferences, and account settings, if you create an account.
• Customer support information, including messages, attachments, and any information you provide when contacting us.
• Device and technical information, such as IP address, browser type, device type, operating system, and general location information.
• Usage information, such as pages viewed, browsing behavior, cart activity, referral source, and interactions with our website.

How We Collect Information

We may collect personal information in the following ways:

• Directly from you when you place an order, fill out forms, subscribe to emails, or contact us.
• Automatically through cookies, pixels, log files, and similar technologies when you browse or interact with our website.
• From service providers and third parties who help us operate our website, process payments, fulfill orders, analyze traffic, and support marketing activities.

How We Use Your Information

We may use your personal information for the following purposes:

• To operate, maintain, and improve our website and services.
• To process and fulfill orders, including payment processing, shipping, delivery, returns, and exchanges.
• To communicate with you about your orders, account, inquiries, or customer support requests.
• To personalize your shopping experience and improve website performance.
• To send promotional emails or marketing communications, where permitted by law.
• To detect, prevent, and investigate fraud, abuse, security incidents, or unlawful activity.
• To comply with legal obligations and enforce our policies, terms, and rights.

Cookies & Similar Technologies

We may use cookies and similar tracking technologies to help our website function properly, remember your preferences, understand website traffic, measure performance, and support advertising or remarketing activities.

You can usually control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality or your shopping experience.

How We Share Your Information

We may share personal information with trusted third parties only as necessary to operate our business, such as:

• Payment processors and fraud prevention providers
• Shipping carriers, fulfillment partners, and logistics providers
• Website hosting providers, analytics services, email service providers, and technical support vendors
• Advertising or marketing partners, where applicable and permitted by law
• Government authorities, regulators, or legal parties when required by law or necessary to protect our rights

We do not disclose your personal information to third parties except as described in this Privacy Policy, to complete your transactions, to operate our services, or as otherwise required by law.

Third-Party Services & Links

Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, completing transactions, complying with legal obligations, resolving disputes, and enforcing our agreements.

Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information. However, no method of transmission over the Internet or method of storage is completely secure, and we cannot guarantee absolute security.

Your Rights & Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to object to or restrict certain processing activities
• The right to withdraw consent where processing is based on consent
• The right to opt out of certain marketing communications

To exercise any applicable rights, please contact us using the contact details below. We may need to verify your identity before processing certain requests.

Email Marketing

If you subscribe to our mailing list, we may send you marketing or promotional emails. You may unsubscribe at any time by clicking the unsubscribe link in the email or by contacting us directly.

Even if you opt out of marketing messages, we may still send you non-promotional communications related to your orders, account, transactions, or customer service.

Children’s Privacy

Our website is not directed to children, and we do not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided us with personal information, please contact us so we can review and delete it if appropriate.

International Data Transfers

If you access our website from outside the country where our operations or service providers are located, your information may be transferred to, stored, and processed in other jurisdictions where data protection laws may differ from those in your location.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When we do, we will post the updated version on this page and revise the “Last updated” date above.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: